Shipping & Handling Charge Chart
Continental US Flat Rate (Typically 1 to 3 Business Day Processing Time)
$100 & over = Free
Expedited Continental US Flat Rate (Typically 1 Business Day Processing Time: will still go UPS ground or USPS)
$99.99 & Over= $5.00
Canada,Puerto Rico, Alaska,& Hawaii: All Shipments $25.00
INTERNATIONAL SHIPMENTS ARE SHIPPED USPS PRIORITY or FIRST CLASS AND INCLUDE A HANDLING CHARGE DEPENDING ON THE HORSE TACK FOR SALE ITEMS THAT HAVE BEEN FIGURED INTO THE PRICE YOU HAVE BEEN GIVEN. CUSTOMERS ARE RESPONSIBLE FOR RETURN FREIGHT COSTS INCLUDING DUTIES & TAXES APPLICABLE. PLEASE CALL 888-575-6660 OR E-MAIL: email@example.com FOR RATES.
We see customer satisfaction as the most important part our business. As a company we are constantly working to improve the quality of our products and services. We firmly believe that shopping at The One Stop Equine Shop is not just about our products, but about the experience that we offer customers. If for any reason you find that a product does not suit your needs we would ask for you to call for an authorisation and return the product within the first 30 days. We understand that this is not always possible and we take that into consideration and as a result apply any potential restocking fees on a case by case basis.You will find our standard return policy below.
Standard Return Policy
All items must be paid in full before shipping. In order to return merchandise please contact us and return your item within 30 days of receipt for an RMA. Items not returned within 30 days maybe assessed a 15% restocking fee.No item will be accepted without an RMA. Buyer will be responsible for return shipping,unless the item is broken.Initial freight costs are non-refundable.Please contact us at 888-575-6660 or email us at firstname.lastname@example.org for the rma.
All closeout sales are final at time of purchase, unless an item is deemed defective in which case a return of the item will be accepted.
Price Matching Policy
We understand that customers want the best quality at the best prices. We try to keep our prices as low as possible while complying with manufacturer guidelines on pricing. However, we believe that pricing is an important part of our customer service. If you find a price lower than ours in another major catalogue we will match it as long as it does not interfere with the guidelines set out by the manufacturers.by .